At Shivaani Jewellers, we want every jewellery purchase to be a confident and satisfying experience. This Return & Exchange Policy explains the general terms applicable to eligible jewellery purchases made through our store and website.
Before completing your purchase, we recommend reviewing the product details, pricing, making charges and applicable exchange conditions.
Shivaani Jewellers' return and exchange eligibility depends on the jewellery category, product condition, purchase invoice and applicable exchange terms. Customers should contact Shivaani Jewellers with their purchase details before requesting a return or exchange.
Returns and exchanges are subject to the product category, condition of the jewellery and the terms applicable at the time of purchase.
Customers should contact Shivaani Jewellers as soon as possible if they have an issue with an eligible jewellery purchase.
For assistance regarding a return or exchange, please contact our team:
Shivaani Jewellers
NGGO Colony & Thoppampatti, Coimbatore
Phone: +91 98422 77956
Website: shivaanijewellers.com
A jewellery item may be considered for return or exchange when it meets the applicable conditions specified by Shivaani Jewellers.
The following points may be considered:
The jewellery should be in its original condition.
The original invoice or purchase document should be available.
The product should not have been damaged, altered or modified after purchase.
Applicable return or exchange conditions must be satisfied.
Certain customised or specially ordered jewellery may have different conditions.
Exchange value may depend on the prevailing terms, product category and applicable deductions.
Customers are advised to contact Shivaani Jewellers before sending or bringing an item for return or exchange.
Customers looking to exchange old gold jewellery can contact Shivaani Jewellers to understand the applicable exchange process.
The value of old gold jewellery may depend on factors such as:
Gold purity
Net gold weight
Stone weight, where applicable
Product condition
Applicable deductions
Current gold valuation
Applicable terms of the exchange transaction
The final exchange value will be determined according to the applicable assessment and store policy.
If you are purchasing jewellery as a gift, we recommend checking the product details carefully before completing your purchase.
For example, customers searching for a gold gift for wife under 5000 may consider suitable jewellery options such as selected gold accessories or lightweight jewellery, depending on the current product availability and gold prices.
The availability and price of jewellery products can change based on market conditions and product specifications.
A nose pin is a small jewellery item that may have specific hygiene and product-condition considerations.
Therefore, customers should confirm the applicable return or exchange terms before purchasing a nose pin.
If a nose pin is eligible for exchange, it must satisfy the applicable product-condition and invoice requirements.
Certain products may not be eligible for return or exchange, depending on their category and purchase conditions.
These may include:
Custom-made jewellery
Personalised jewellery
Specially ordered products
Products altered according to customer requirements
Damaged or modified jewellery
Products that do not meet the applicable exchange conditions
Please confirm the applicable terms with Shivaani Jewellers before completing a purchase where required.
To request an exchange:
Contact Shivaani Jewellers using the phone number provided on your invoice or website.
Keep your original invoice and relevant purchase information ready.
Our team may inspect the jewellery to determine whether it satisfies the applicable exchange conditions.
If the product qualifies, the exchange value will be calculated according to the applicable product valuation and exchange terms.
Once the applicable conditions are accepted, the exchange can be completed according to the final valuation and payment difference, if applicable.
If you believe that jewellery purchased from Shivaani Jewellers has a manufacturing issue or other product-related problem, contact us promptly.
Please provide:
Purchase invoice
Product details
Description of the issue
Photographs, where requested
Our team will review the concern and explain the applicable resolution.
Gold jewellery pricing and exchange values can vary depending on purity, weight, market conditions, making charges, stone value and applicable deductions.
Therefore, the amount received during an exchange may not be identical to the original purchase price.
The applicable terms will be communicated during the exchange process.
Can I return gold jewellery after purchasing it?
Returns depend on the product category and the applicable return conditions. Contact Shivaani Jewellers with your invoice and product details to confirm eligibility.
Can I exchange old gold jewellery?
Yes, Shivaani Jewellers provides an old gold jewellery exchange process subject to applicable evaluation and exchange terms.
Can I exchange a nose pin?
A nose pin may have specific product and hygiene conditions. Please contact Shivaani Jewellers to confirm whether your particular purchase is eligible.
Can customised jewellery be returned?
Customised or personalised jewellery may have different return and exchange conditions. Please confirm the applicable terms before placing a customised order.
What documents are required for an exchange?
Customers should generally keep the original purchase invoice or relevant purchase documentation available for verification.
How is old gold jewellery valued?
The valuation may consider purity, net gold weight, applicable deductions, current valuation and the terms of the exchange transaction.
Can I buy a gold gift for my wife under ₹5,000?
Selected lightweight jewellery may be available depending on current gold prices, product availability and design. Contact Shivaani Jewellers to check currently available options.
Have questions about a return or exchange?
Contact Shivaani Jewellers for assistance with jewellery purchases, exchange enquiries and applicable return conditions.
Locations: NGGO Colony & Thoppampatti, Coimbatore
Phone: +91 98422 77956
Website: shivaanijewellers.com
Luxury But Essential.
Gold | Silver | Platinum
